How can we help?

Once you place an order, you will receive a confirmation with tracking details. You can track your order in real-time by going to the Orders section in the app or clicking on the order status link in your confirmation email.

We apologize for any delays. If your order is later than estimated, you can check the tracking status for updates. For further assistance, please contact our support team and we will help resolve the issue.

Yes, you can cancel your order within 30 minutes of placing it. To cancel, go to your Orders section, select the order, and tap on the Cancel button. You will receive a full refund to your original payment method.

Modifications can be made within 15 minutes of placing your order. Go to your Orders section, select the active order, and use the Modify option to add or remove items. Changes will adjust the total accordingly.

We sincerely apologize for any mistakes. If your order is incorrect or has missing items, please contact our support team immediately. We will either arrange a replacement or provide a refund, depending on your preference and item availability.

We accept all major payment methods including credit/debit cards (Visa, MasterCard, RuPay), UPI, net banking, and digital wallets. We also support cash on delivery for select locations. All payments are processed securely.

Refunds are processed automatically for cancellations made within the eligible timeframe. For order issues, you can request a refund through the Order Details page or by contacting support. Refunds typically take 5-7 business days to reflect in your account.

Payments can be declined for several reasons: insufficient funds, expired card, incorrect CVV, or security concerns. Please verify your payment details and try again. If issues persist, contact your bank or use an alternative payment method.

Currently, we support one payment method per order. However, you can save multiple payment methods in your account and select your preferred one for future orders. We are working on adding split payment options soon.

No, we believe in complete transparency. The price you see at checkout is the final price you pay, including food cost, delivery fee, and applicable taxes. There are no hidden or surprise charges at delivery.

Download the IndianBite app from your app store. Open the app and tap on Sign Up. You can register using your phone number, email, or social media account. Simply fill in your details and you are ready to order!

Go to Profile section in the app. Here you can update your name, phone number, email address, profile picture, and delivery preferences. Changes are saved automatically and reflect across all your devices.

Navigate to Profile Settings and select Change Password. You will need to verify your current password and enter your new one. For security, your new password must be at least 8 characters and include a mix of letters and numbers.

Yes! You can save multiple delivery addresses in your profile. Go to Profile Delivery Addresses to add, edit, or delete addresses. You can also set a default address for faster checkout and name addresses like Home, Office, etc.

We are sorry to see you go. To delete your account, go to Profile Settings and select Delete Account. Please note that this action is irreversible and will remove all your order history, saved addresses, and preferences. Contact us if you need help.

Use the search bar at the top of the app to find restaurants by name, cuisine type, or dish name. You can also filter by rating, delivery time, distance, and offers. We have thousands of restaurants to explore!

Absolutely! Each restaurant displays an average rating based on customer reviews. You can tap on a restaurant to see detailed ratings, read reviews, and see how many people have ordered. This helps you make informed decisions.

Restaurants are listed based on quality, popularity, and customer ratings. Our team regularly verifies new restaurants and ensures they meet our hygiene and service standards. Featured restaurants are promoted for better visibility.

If a restaurant is closed, you will not be able to place an order from them. We update restaurant availability in real-time. You can try browsing other similar restaurants or check back later when they reopen. Closed restaurants are clearly marked.

We love hearing from our customers! You can suggest your favorite restaurant by going to Help Suggest a Restaurant. Please provide the restaurant name and contact details. Our team will reach out to them about partnering with IndianBite.

Visit our Restaurants partner page and click on Partner with Us. Fill in the registration form with your restaurant details, menu information, and business documents. Our team will review your application and get back to you within 3-5 business days.

To join as a rider, go to our Riders page and download the Rider App. Complete the registration process by providing your documents and bank details. Once verified, you can start earning immediately with flexible hours and competitive commission rates.

Our commission rates are among the most competitive in the industry. Restaurants pay a platform fee per order, and riders earn commission on every delivery. Exact rates depend on your location and order value. Contact our sales team for detailed rate information.

Riders can track their daily and weekly earnings in the Rider App. The dashboard shows completed orders, total earnings, payouts, and tips. You can also view earning trends and performance metrics to maximize your income.

We provide dedicated 24/7 support for all our partners. Restaurants have access to account managers for business growth assistance. Riders have a dedicated helpline for delivery issues, safety concerns, and app support. We are committed to your success.

First, check your internet connection. If the internet is working, try force-closing and reopening the app. If issues persist, clear the app cache or reinstall the app. You can also check our social media for any reported outages. Contact support if the problem continues.

For Android: Go to Settings Apps IndianBite Storage Clear Cache. For iOS: Go to Settings General iPhone Storage find IndianBite Offload App. Clearing cache helps resolve performance issues and frees up storage space.

Do not worry! Your order still exists. Try refreshing the Orders page by pulling down to reload. If you still cannot see it, contact our support team with your order ID. We can help locate your order and provide status updates.

Go to your app store (Google Play Store or Apple App Store) and search for IndianBite. If an update is available, tap Update. Keeping your app updated ensures you have the latest features, bug fixes, and security improvements.

Ensure you are using the correct phone number or email. Check your internet connection. If you forgot your password, use the Forgot Password option to reset it. Make sure your account is not locked due to multiple failed attempts. Wait 30 minutes before trying again if locked.