Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: February 24, 2026

1. Information We Collect

IndianBite collects various types of information to provide and improve our services. This includes:

Personal Information

  • Name, email address, phone number
  • Delivery address and location data
  • Payment information (processed securely)
  • Profile information and preferences

Usage Information

  • Order history and preferences
  • Search queries and restaurant views
  • App usage patterns and interactions
  • Device information and IP address

Cookies and Tracking

  • Session cookies for authentication
  • Analytics cookies for service improvement
  • Marketing cookies (with consent)
  • Location data for delivery services

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Process and deliver your orders
  • Improve Experience: Personalize recommendations and app features
  • Communicate: Send order updates, promotions, and support messages
  • Process Payments: Complete transactions securely
  • Analyze Trends: Understand user behavior to improve our services
  • Prevent Fraud: Detect and prevent fraudulent activities
  • Compliance: Meet legal and regulatory requirements

We will never sell your personal information to third parties for their marketing purposes without your explicit consent.

3. Information Sharing

We may share your information with:

Service Providers

Trusted third parties who assist in operating our platform, including payment processors, delivery partners, and cloud infrastructure providers. These partners have limited access to your data only as necessary to perform their services.

Restaurant Partners

Your order details and delivery information are shared with the restaurant preparing your order and the delivery partner handling your delivery.

Legal Requirements

We may disclose information when required by law, to protect our rights, prevent fraud, or ensure the safety of our users, employees, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

IndianBite uses cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for basic functionality, such as authentication and security. These cannot be disabled.

Performance Cookies

Help us understand how users interact with our app to improve performance and user experience.

Functional Cookies

Remember your preferences and settings to provide a personalized experience.

Marketing Cookies

Used to deliver relevant advertisements and promotions based on your interests. These require your consent.

You can manage your cookie preferences through your browser settings or our app settings. Disabling certain cookies may affect functionality.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain uses of your data
  • Restrict: Limit how we process your data
  • Withdraw Consent: Revoke consent for data processing

To exercise any of these rights, please contact us at privacy@theindianbite.com. We will respond to your request within 30 days.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest
  • Secure Payment: Payment processing is PCI DSS compliant
  • Access Control: Strict access controls and authentication
  • Regular Audits: Regular security assessments and monitoring
  • Data Minimization: We collect only necessary information

While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security practices.

7. Children's Privacy

IndianBite is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we discover that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information.

Parents and guardians should monitor their children's online activity. If you believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information is primarily stored and processed within India. However, we may transfer data to other countries for:

  • Cloud infrastructure and hosting services
  • Customer support operations
  • Analytics and service improvement

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Support business operations and analysis

When you delete your account, we will remove or anonymize your personal information unless we are required by law to retain it. Order history may be retained for accounting and legal purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email or in-app notification
  • Updating the "Last Updated" date

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@theindianbite.com

Support: support@theindianbite.com

Phone: +91 99176 75609

Address: 1st Floor, A - 24/9, Block B-1, Mohan Co-operative Industrial Estate, Mathura Road, Badarpur, New Delhi

Your Privacy Commitment

  • We never sell your personal data to third parties
  • Industry-standard encryption protects your data
  • You control your data with full access rights
  • Transparent practices with clear consent mechanisms

Questions About Your Privacy?

Our privacy team is ready to help. Reach out with any questions, concerns, or requests regarding your personal information.

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